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AWS Contact Center Day – July 2021

Earlier this week, I ordered from a box of four toothpaste tubes, but only one was in the box. I called Amazon’s customer center. The agent immediately found my order without me having to share the long order number….
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Embedding AI Into Every Aspect of Your Business

Most businesses, whether you are in Retail, Manufacturing, Specialty Chemicals, Telecommunications, consider a 10% market capitalization increase from 2020 to 2021 outstanding. But what would you say to your shareholders when they found out your competitors’ market capitalization grew 35%?…
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