Latest Posts

Five strategies for skills-based volunteering: Lessons learned from Cloudera Cares first-ever Global Day of Service

By Claudia Juech and Lilly Giraldo Corporate volunteering is on the rise. However, only half of companies encourage their employees to participate in skills-based volunteering – defined as employees applying their abilities and specialized talents to challenges facing their communities….
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Doing a 180 on Customer 360 – The Preferred Path to Customer Insights

451 Research Analyst Sheryl Kingstone, and Cloudera’s Steve Totman recently discussed how a growing number of organizations are replacing legacy Customer 360 systems with Customer Insights Platforms (watch the replay here). In this blog post, Sheryl outlines how next-gen CIP…
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Take Customer Experience Back to the Future with Data

Delivering a positive and memorable customer experience is the cornerstone of nearly every organization. Failure to do so negatively impacts a company’s bottom line and reputation. Each year, companies invest millions of dollars in programs and solutions that aim to…
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